No-one tries to get things wrong, no-one wants to be the subject of a complaint. We do not get complaints often.  When we do it is important that we investigate them properly, if there are lessons to learn that we learn from them and if we have departed from the standards of service our clients are entitled to expect our aim is to try and put things right.

For details of our complaints procedure please click here or for more information on how to raise any concerns with us about our levels of service please contact Julie Easter at